Refund and returns Policy

Returns Process

Defective or damaged products may be returned within 7 days of receipt, subject to the terms below. Valid for products purchased online from www.shesha-beverages.co.za.

Terms and Conditions

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Any complaints regarding the standard and quality of the product or products bought by the User through the e-commerce facility should be directed to info@womoba.co.za

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. f approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@womoba.co.za.

Exchanges

We only replace items if they are defective or damaged. If you require an exchange, rather than a refund for defective or damaged item, then please indicate that on your email claim to info@womoba.co.za.

Shipping returns

Deliver your defective or damaged product to Womoba, KwaShukela Building, 170 Flanders Drive, Mount Edgecombe, 4319, KZN. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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